About Complaint Monkey — UK Consumer Rights Advocates
We help UK consumers fight back against poor service, unfair treatment, and corporate indifference—one professionally written complaint letter at a time.
Founded by a frustrated consumer who was tired of being ignored, Complaint Monkey was born from a simple belief: companies should be held accountable, and consumers shouldn't need a law degree to demand what they're owed.
Our Story
Complaint Monkey started after our founder spent three months battling a mobile phone company over an incorrect £400 charge. Despite being clearly in the right, she was passed between departments, told contradictory information, and eventually given the runaround until she nearly gave up.
After finally winning her case (with help from a professionally drafted letter), she realized how many others were facing the same frustration. The system is designed to wear you down—long hold times, confusing policies, and "computer says no" responses are all tactics to make you walk away from money you're rightfully owed.
That's when Complaint Monkey was born: a tool to level the playing field and give every consumer access to the kind of professional, regulation-citing complaint letters that actually get results.
Our Mission
We believe that every UK consumer deserves to be treated fairly. When companies fail to deliver on their promises, ignore legitimate complaints, or refuse refunds they legally owe, we help you fight back—without the stress, confusion, or legal jargon.
Our mission is simple: empower consumers to hold companies accountable. We do this by making professional complaint letters accessible to everyone, regardless of their writing skills, legal knowledge, or confidence level.
Why We Exist
Every year, UK consumers are owed millions in refunds, compensation, and redress. But most people never see that money because complaining is deliberately made difficult. Companies hide contact forms, use chatbots that go in circles, and rely on you giving up.
Even when you do get through, it's hard to know what to say. Too emotional, and you're dismissed as unreasonable. Too polite, and you're ignored. Finding the right tone and structure is exhausting—and that's exactly what companies count on.
How Our Complaint Letter Generator Helps
Complaint Monkey uses AI to generate personalized, professionally written complaint letters tailored to your specific situation. You tell us what happened, choose your tone (professional, assertive, or formal), and our complaint letter generator creates a letter that:
- Uses the right language to command respect
- Cites relevant UK consumer rights laws
- Structures your argument for maximum impact
- Removes emotion and focuses on facts
We're not lawyers, and we don't provide legal advice. We're a document generation tool built on the belief that everyone deserves to be treated fairly—and that complaining shouldn't require a law degree.
What We Do
- Provide clear, professional templates
- Help you structure your argument
- Give you confidence to hit "send"
- Save you hours of stress
What We Don't Do
- Provide legal advice or representation
- Contact companies on your behalf
- Guarantee a specific outcome
- Take a percentage of your refund