Question 1

Will this letter work?

Accepted Answer

We can't guarantee any outcome. Companies respond differently – some may accept your complaint, others may reject it. The letter gives you a professional starting point, but what happens next is outside our control.

Question 2

Is this legal advice?

Accepted Answer

No. Complaint Monkey is a document generation tool, not a law firm. We format your complaint into a clear letter, but we don't advise on legal rights, assess your case, or represent you. If you need legal advice, speak to a solicitor.

Question 3

Do you contact the company for me?

Accepted Answer

No. You send the letter yourself. We don't communicate with companies or act on your behalf. You stay in full control of your complaint.

Question 4

Can I get a refund if the company ignores my letter?

Accepted Answer

No. We provide a document generation service, not a results guarantee. Once your letter is generated, the service has been delivered. Refunds are not available based on company responses.

Question 5

What if I make a mistake in my answers?

Accepted Answer

You should review the letter carefully before sending. You can edit the document if needed. We're not responsible for errors in the information you provide or how you use the letter.

Question 6

Are you a claims management company?

Accepted Answer

No. Claims management companies contact companies on your behalf, negotiate settlements, or take a share of compensation. We do none of those things. We're a self-service document tool.

Question 7

What if my complaint involves a legal dispute?

Accepted Answer

This tool is not a substitute for legal representation. If your matter may go to court or requires formal legal action, speak to a solicitor. We provide templates, not legal strategy.

Complaint Letter Service FAQ